So on Thursday, it came to light that due to an update that went through on December 23, two really.
So on Thursday, it came to light that due to an update that went through on December 23, two really important tools in the college’s course management software (e.g. what we use to deliver all online courses) were Very Broken. Nobody had noticed until mid-week last week because, well, no one logs in during the holidays. We put in a couple of tickets all “we literally cannot run courses with the software in this state.” Got back a nonchalant response Friday afternoon e.g. yeah known bug but it’s cool it’s fixed in the next update!
(Which we’re not getting until January 29th. Cue my boss closing her office door and yelling at our account rep for 20 mins.)
Monday morning: everything still super-broken. No response from vendor support. And we’re now in week two, when everyone actually starts doing stuff in courses rather than just walking kids through syllabi…