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Wow. That's useless.

So I tried to order off the Chapters website, using a giftcard - I had, with a coupon, $45.00 in my Chapters account. The order was forty-eight something, which meant I needed to use my credit card for about three dollars of it. The credit card, until the payment goes through (which it hasn't) has about twenty dollars on it.

I kept getting authorization errors, and couldn't figure out why, so I called their billing department.

As it turns out, their billing system attempts to authorize the entire amount off the credit card, ignoring the gift card balance on the site. It only actually bills you for the three-dollar balance, but if the forty-eight dollars isn't there, it can't authorize the credit card.

That is the dumbest thing ever, it really is. Even the call centre girl thought so.

Three dollars of tax. And I can't have my books.

FUCKING Chapters. Actually I blame Indigo. I never had this problem before they merged. *glare*

Comments

( 5 comments — Leave a comment )
ex_thissuga
Jan. 4th, 2007 08:55 pm (UTC)
why don't you buy yourself a $5 gift card and then use the entire thing to get them?
chandri
Jan. 4th, 2007 09:29 pm (UTC)
Because the smallest giftcard you can buy on the website is $25. Fuckers. >:(
ex_thissuga
Jan. 4th, 2007 10:02 pm (UTC)
can you go into a store and buy a smaller one?
chandri
Jan. 4th, 2007 11:38 pm (UTC)
I could, but that sort of defeats the whole low-effort purpose of buying online. *scowl*

It'll just have to wait 'til the payment goes through. *extra scowl*
neatlittlelass
Jan. 4th, 2007 11:16 pm (UTC)
Well that's very stupid. As someone who often isn't able to get to actual physical stores due to the hours I keep and, well, laziness; I feel your pain. Some places will just authorize the credit card with $1 first to see if it's legit and then charge whatever amount needs to be done. What an amazingly stupid system.
( 5 comments — Leave a comment )

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